Frequently Asked Questions
The following is a list of some FAQ's, if you feel we have missed anything please contact us to let us know.
What is counselling
Counselling provides a safe, confidential and secure place where you can talk freely and be listened to without being judged. It is where you can express your true feelings about what has happened in your life and be accepted for who you are. You can expect me to be honest and open, respectful of your values and genuinely accepting of your choices and decisions. The counselling process can enable you to discover strengths and personal resources that will help you move forward and take control of your life. I work with you, providing support and understanding through the challenging process of change.
Referral for Counselling
Referrals can be made in different ways including through self-referral, your General Practitioner, McGrath Breast Care Nurse, Carer Support network, Palliative Care and Beyond Blue. If a referral is made via a Mental Health Plan, this can be faxed to 03 6024 4914, sent via post - 224 Beechworth Road, Wodonga Vic 3690 or brought to the first appointment.
How Can I make an Appointment
Appointments can be made by a referring GP or program or directly by calling 0458 118 234 or email firstname.lastname@example.org. Your enquiry will be responded to within 24 hours business hours.
If referral is made using a Mental Health Plan, this can be faxed to 02 6024 4914, send via post - 224 Beechworth Road, Wodonga Vic 3690 or can be handed over on the day.
There is currently a 2 - 4 week wait for a new client appoinment. If you identify as an urgent referral, you are welcome to call or email to request a priority appointment.
Location and Days of Practice
Heather Hillas Counselling Service is a private practice located next to the Central Medical Group, 226 Beechworth Road, Wodonga. This is on the corner of Brockley Street and Beechworth Road, with access to the counselling setting via Brockley Street. Parking is available behind the building.
Practice times and days are Monday, Tuesday (9am - 5pm) and Thursday, Friday (9am - 6pm).
Information relating to you is kept secure and locked, only accessible by the counsellor. If you require information to be shared with anyone, written consent is required before your information is released.
Appointment Payment Options
- Mental Health Plan holders will be bulk billed with a standard gap fee paymen of $35
- Referrals by funded programs including Carers Victoria and Open Place, will have cost covered by their referring program
- Clients may choose to pay the full cost of a counselling session $110, with payment is required at the end of the session. Some private health benefits may be paid upon application.
- The Better Access Program is not available from this service, as we have sufficient resources to help people through a Mental Health Plan and other supports.
Lines of Support
Australian Centre for Grief and Bereavement – www.grief.org.au | Ph 03 9265 2100
Beyond Blue - www.beyondblue.org.au
Carers Victoria - www.carersvic.org.au | 03 9396 9500
SIDS and Kids - www.sidsandkids.org | 03 8888 1600
Support after Suicide - www.supportaftersuicide.org.au | 03 9421 7640
Skylight Foundation/Children and Teens Bereavement - www.skylight.org.nz
Emergency Support – 24 hours / 7 days a week
Lifeline 131 114
Lifeline delivers a range of national services that promote emotional wellbeing, encourage help seeking, and address suicide prevention and awareness.
Suicide Call Back Service (National) 1300 659 467
Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide.